Affected services:

  • Incoming Calls

Ported number audio issues

Opened on Tuesday 30th October 2018, last updated

Resolved — Following on from our earlier notification, we believe the fault has now been cleared as the affected network have removed some faulty equipment from the routing. We are continuing to test and monitor but consider that the issues are now resolved.

Posted by Adam West

Identified — Unfortunately the fault we mentioned yesterday appears to have returned, we have been working with the affected network overnight and will provide an update once we have more news. The problem appears to be isolated to ported calls entering our network in specific northern locations.

Posted by Adam West