Affected services:

  • Outgoing Calls

Issues with outbound audio to some calls to UK landlines

Opened on Monday 15th March 2021, last updated

Resolved — This incident is now resolved. We apologise for any inconvenience caused by this earlier issue.

Posted by Dan Quinney

Monitoring — We’re aware of an issue with some Dial 9 customers having trouble when calling UK landline numbers. The issue has been isolated to one of our onward carriers, we have mitigated this by re-routing the affected calls, and calls are connecting normally. We will continue to monitor this and work with the affected carrier.

Posted by Adam West