Affected services:

  • Dial 9 Connect Platform
  • Customer Portal
  • Incoming Calls
  • Outgoing Calls

Investigating network issues

Opened on Tuesday 27th July 2021, last updated

Resolved — No further issues have been detected via our monitoring, we are happy that everything is now resolved.

Posted by Adam West

Monitoring — Having investigated this, it appears there was an issue upstream of our transit providers. Connectivity to our network has now stabilised and our services are no longer impacted (it appears there was packet loss limited to a 5 minute period between 10:57 and 11:02 BST) , but we'll continue to monitor through today.

Posted by Adam West

Investigating — We're aware of a network issue and are investigating the cause. We will provide further updates as we have them.

Posted by Adam West