Affected services:

  • Dial 9 Connect Platform
  • Customer Portal
  • Incoming Calls
  • Outgoing Calls

Connectivity issues

Opened on Wednesday 14th July 2021, last updated

Resolved — This incident is now resolved. We apologize for any inconvenience caused by this issue.

Posted by Dan Quinney

Monitoring — The issue has been identified with one of our upstream providers, and we've temporarily dropped them as a peer to work around the problem. We will monitor the situation closely and look into restoring connectivity to this peer once we receive confirmation from them that all issues are resolved.

Posted by Dan Quinney

Investigating — We're currently aware of a connectivity issue and are investigating the cause. We apologize for any disruption caused and will provide further updates shortly.

Posted by Dan Quinney