Affected services:

  • Customer Portal

SMS delivery issues via the Dial 9 customer portal

Opened on Friday 10th May 2019, last updated

Resolved — The previous issues with SMS delivery have now been resolved. Please accept our apologies for any inconvenience caused.

Posted by Adam West

Investigating — We're currently investigating an issue with delivery of SMS-based two factor authentication codes when logging in to the Dial 9 Portal. We'll provide further updates about this very shortly.

Posted by Adam West