Intermittent call issues

Opened on Thursday 24th November 2016, last updated

Resolved — The upstream provider's secondary links now appear to be performing as expected. Clients should have experienced normal levels of service from 17:48. Their engineers are still working on the primary link problem and we will update as soon as there is progress to report on that issue. We apologise for the disruption this has caused.

Posted by Adam West

Investigating — One of our upstream providers has suffered a primary link failure between two of their sites. Automatically, their backup links have taken the traffic, however this appears to be failing to achieve the expected throughput in one direction and they are investigating the cause of this with the link providers. They are also migrating traffic to other links where possible, whilst trying to diagnose both known faults.

Posted by Adam West

Investigating — We are aware some clients may still be experiencing audio issues and packet loss due to the previous issue. Further updates will follow shortly.

Posted by Adam West

Investigating — We are aware of a connectivity issue on one of the links between two of our sites with one of our upstream providers, the provider is investigating and meanwhile we are managing traffic on our alternative links. Some clients may have recorded a short period of call drops or poor quality while the alternative route took over however there should be no further disruption while the fault is investigated and full service restored. We will update further once we have an update from our supplier.

Posted by Adam West